1. What kind of jewellery does Adorn Theory offer?

We curate a diverse range of artificial and fashion jewellery — from everyday essentials to statement pieces — sourced from trusted partners who meet our design and quality standards.

2. Are all products handcrafted?

Some pieces are handcrafted by artisans, while others are machine-finished to achieve a consistent design and polish. Each product description mentions the details wherever applicable.

3. How do I place an order?

Browse our website, add your favourite items to the cart, and checkout securely. You’ll receive an email confirmation once your order is placed successfully.

4. When will I receive my order?

Orders are usually processed within 1–3 business days and delivered within 4–7 business days, depending on your location. You’ll receive tracking details via email once shipped.

5. Do you offer free shipping?

Yes! We offer free shipping on orders above ₹999. A small shipping fee applies for orders below that value.

6. Can I cancel my order?

You can cancel your order before it has been shipped by writing to support@adorntheory.com. Once the order is dispatched, cancellations are not possible.

7. What if I receive a damaged or wrong item?

Please email us at support@adorntheory.com within 48 hours of delivery, along with photos and videos showing the issue. Our team will review it and arrange a return or replacement as per our policy.

8. Do you offer refunds?

Yes. Once your return is approved and the item is received back, refunds are processed within 7–10 working days to your original payment method.

9. Are all items returnable?

Due to hygiene reasons, certain items (like earrings) or personalised products are non-returnable unless damaged or defective on arrival.

10. How can I contact customer care?

You can reach us anytime at support@adorntheory.com. We aim to respond to all queries within 24–48 hours on business days.

11. How should I care for my jewellery?

To keep your jewellery looking beautiful:

• Store in a dry, airtight box away from sunlight and moisture.
• Avoid perfume, water, and harsh chemicals.
• Gently clean with a soft dry cloth after each use.